Senior IT Technician (CPT)

ENVIRONMENT:

A dynamic skin care company is seeking a skilled Senior IT Technician to join their IT team, providing high-level technical support across the business. The role involves resolving hardware, software, and network issues within a 48-hour turnaround, performing root cause analysis during troubleshooting, and supporting enterprise-level applications and systems, including Power Apps, O365, Azure, and the onsite server environment.

DUTIES:

• Provide advanced technical support for hardware, software, and network related tickets within a 48-hour closure time.


• Perform root cause analysis when troubleshooting.


• Support enterprise-level applications and systems i.e. Power Apps, O365, Azure, onsite server environment.


• Daily server checks by means of RMM software to ensure all systems are running optimally.


• Follow up with suppliers on tickets and faults logged with their service desks.<...