Senior Manager, Business Process Excellence

Role :

Participate in consulting assignments, identify and mentor Six Sigma and Lean projects, and drive process improvement activities and business transformation in the customer service vertical.

Job Responsibilities :

• Drive culture of process excellence in operation team preferably in Customer Service segment
• Identify projects, train team members and mentor/ lead projects YB/GB and Kaizen ideas.
• Participate in consulting assignment internally and at Client site
• Deliver productivity, create value for client, client collaboration and change management
• Support/ Enable change management ensuring from the projects
• Enable stable operation with no surprises
• Drive the Six Sigma culture and initiative across the organization with commitment, passion and persistence
• Ensure Positive contribution to the company's Gross margins and Operating margins
• Lead/ parti...