Senior Manager, Client Segment & Experience - 18 Month Contract

Requisition ID:

Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture.

Purpose

The Business Banking team is a high‑performing team focused on delivering the best solutions and customer service for business customers. Reporting to the Director, Client Experience and Partnerships, the Senior Manager is responsible for the development and execution of customer segment‑specific strategies.

This position will collaborate with stakeholders across Business Banking to identify priority customer segments, understand their needs, inform current state journeys and pain points, influence future state journeys, and implement initiatives to drive acquisition and primary relationships with various stakeholders across the Bank. In addition, this role will bring a focus on the external landscape and evolving customer expectations.

Accountabilities

• Responsible for the development and executi...