Senior Manager, Customer Analytics at Capital One

Lead the Customer Resiliency strategy and analytics at Capital One Canada as a Senior Manager. Focus on enhancing customer recovery and ensuring financial health through analytical insights.
In this pivotal role based in Toronto, you will oversee Collections and Recoveries programs, collaborating with Product Managers, Business Analysts, and Data Scientists. You'll be responsible for managing portfolio risk and implementing customer-centric strategies to improve credit access while protecting Capital One's financial integrity.
Key Responsibilities:
• Develop strategies balancing loss prevention and customer experience
• Lead a high-performing analytics team with an inclusive culture
• Challenge analysis for clarity and alignment with priorities
• Collaborate with cross-functional partners to achieve outcomes
• Influence senior leadership with credible business judgments
Requirements:
• Minimum 7 years in credit risk or analytics with P&L impact
• At least ...