Senior Manager in Operations Performance

Elevate operations management with a Senior Manager role at Canadian Personal Banking in Mississauga. Focus on resource optimization, performance insights, and driving customer satisfaction.

The Operations team within the Chief Operating Office is seeking a Senior Manager, Operations Performance Ecosystem. You will oversee scorecard deliverables, workforce planning, and stakeholder collaboration. This position emphasizes continuous improvement, analytics, and optimizing business processes to enhance customer experiences.

Key Responsibilities:
• Own and develop Scorecard metrics influencing team behaviors
• Deliver initiatives for streamlined performance reporting
• Manage capacity plans to optimize staffing and response times
• Lead operations goal-setting in partnership with production units
• Provide executive support and insights on Operations performance

Requirements:
• Bachelor's degree in business or relat...