Senior Manager - Pricing Platform.MGN Pak - TECH - Pricing Platform.MIT - PAKCOE

Responsibilities

• Responsible to manage and lead the production support & delivery for the Loyalty & Pricing applications.
• Responsible to manage and lead the production support & delivery for customer experience applications such as chatbot, IVR.
• Responsible to lead the production Support function at technology COV locations within the SLA, schedule, budget and scope parameters, including testing & overseeing the quality and compliance controls.
• Developing and executing the support strategy of technology by achieving objectives and goals. Accountable for 24x7 support and managing the Loyalty & Pricing system that can impact the bank with financial / operational loss, reputational issues, regulator warnings and penalties.
• The major responsibilities include requirement gathering, requirement analysis, functional specifications and review, test scope identification, test case review, UAT support, product walkthrough and change i...