Senior Manager Retention & Customer Success | D2C

About MetaMorph: MetaMorph partners with organizations to scale and innovate by putting people at the center of their strategy. With experience across 220 organizations, we help align talent, enhance capabilities, and build strong employer brands through data-driven insights and end-to-end support. About our Client: A fast-growing premium consumer lifestyle brand focused on creating high-quality wellness and personal care experiences for modern consumers. The company is building a strong digital-first presence through innovative products, community-driven engagement, and customer-centric brand experiences. With a sharp focus on retention, customer satisfaction, and scalable growth, the brand continues to expand its footprint across online and offline channels while delivering personalised experiences at every customer touchpoint. About the Role: We are looking for a hands-on leader to drive both Retention/CRM and Customer Success functions. This role will focus on improving repeat purc...