Senior Manager Transfer Agency Operations

Role Purpose

The Senior Manager Transfer Agency South Africa is a senior leadership role accountable for translating strategy into consistently high‑quality operational delivery. The position plays a critical role in safeguarding client outcomes, leading service performance, managing escalations, and driving continuous improvement across the Apex South Africa Transfer Agency platform. The role acts as a trusted strategic partner and delegate to the Head of Transfer Agency.

Key Responsibilities

Strategic Operational Leadership

• Lead the day‑to‑day execution of the Transfer Agency operating model, ensuring alignment with strategic objectives, regulatory standards, and client expectations.
• Provide strong oversight of service delivery, controls, risk management, and operational resilience.
• Partner with the Head of Transfer Agency on strategic planning, capacity management, and operational prioritisation.
• Drive a c...