Senior Messaging Engineer (Exchange / Microsoft 365)

Responsibilities

• Provide L3 support for messaging and unified communication platforms
• Manage incident, problem, and request management, including escalations and high severity issues
• Perform root cause analysis (RCA) and implement preventive measures
• Support and deliver infrastructure projects (upgrades, migrations, new builds, end-of-life activities)
• Ensure systems meet SLA, security, and compliance standards
• Drive service improvements, automation, and operational efficiency
• Collaborate with global teams and stakeholders across regions
• Act as technical escalation point and provide guidance to support teams
• Manage vendor and service provider relationships
• Maintain accurate technical documentation and SOPs
• Participate in DR tests, infrastructure events, and global initiatives

Requirements

• Degree in Computer Science, Engineering, or rel...