Senior Operations Director

About the job Senior Operations Director

Our client is a U.S.-based global contact center company passionate about analyzing and improving relationships to help businesses thrive.

Responsibilities:

• Oversee monitoring and managing all account or program leads to ensure that they are all reaching their targets and achieving their objectives.
• Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies.
• Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.

Requirements:

• At least 3 years of Sr. Director experience in the BPO Industry <...