Senior Operations Lead — AI-Driven CX & Growth

A leading customer service provider in the Philippines is seeking a Senior Operations Manager to oversee day-to-day operations and manage a customer service team. The ideal candidate will have a bachelor's degree in Business Administration or Operations Management and 3-5 years of experience in a leadership role within a BPO environment. Key responsibilities include developing strategic initiatives, optimizing processes, and mentoring teams to enhance performance. Experience in Solar Energy is preferred. A collaborative and analytical approach is essential.
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