Senior Operations Leader - Contact Center & Growth

Probe Group is seeking a Senior Manager for Operations in Makati City, MNL. This role requires a passionate leader to oversee customer contact management operations, ensuring service quality and achieving profitability goals.

The ideal candidate will have at least 7-9 years of industry experience, including a minimum of 2-4 years in managerial roles. Key responsibilities include driving business growth, ensuring associate satisfaction, and nurturing client relationships.

This position also involves regular business travel, up to 25%.