Senior Operations Manager, Customer Experience & Growth

A dynamic service company in Penang is seeking an experienced Operations Manager to oversee large-scale customer service operations. This role involves leading end-to-end operations, ensuring quality service delivery, and managing client relationships. Candidates should possess a Bachelor's degree, be fluent in Mandarin and English, and have 8+ years of operations experience, including 5+ years in a leadership role managing large teams. Strong problem-solving and stakeholder management skills are essential.
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