Opportunity Description
Position: Senior Operations Manager
Number of hours: 40 Hrs/week
Schedule: TBD
Responsibilities
- Oversee day-to-day operations of the customer service team, ensuring service level agreements (SLAs) and key performance indicators (KPIs) are met or exceeded.
- Develop and implement strategic initiatives to improve operational efficiency, customer satisfaction, and overall performance.
- Manage and mentor a team of operations managers, supervisors, and customer service representatives to enhance performance and professional growth.
- Collaborate with clients to understand their business needs, provide insights, and ensure high-quality service delivery.
- Drive continuous process improvements, leveraging data analytics and industry best practices.
- Monitor and analyze operational data to identify trends, opportunities, and areas for optimization.
- Ensure compliance with company policies, indust...
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