Senior Operations Manager

About the Role

We are seeking experienced and results-driven leaders to manage end-to-end operations within a dynamic BPO/shared services environment. This role is responsible for driving service delivery excellence, achieving client KPIs, leading high-performing teams, and ensuring operational efficiency across processes. The ideal candidate has strong exposure to outsourcing environments and a proven track record in stakeholder management and performance optimization.

Key Responsibilities

Operational Leadership

• Lead and oversee daily operations to ensure delivery of SLAs and KPIs
• Drive productivity, efficiency, and continuous improvement initiatives
• Manage P&L, cost optimization, and resource allocation
• Ensure compliance with internal policies, client requirements, and regulatory standards

People Management

• Lead, coach, and develop team leaders and front...