Senior Operations Manager | Telco | Cyberpark | Pooling

Overview

The Sr. Operations Manager is responsible for managing performance of the Operations Managers, its team leaders and their representatives in providing quality services to meet performances and quality needs of clients while supporting the goals of the organization and remaining consistent with corporate policies, procedures and philosophies. He/She will ensure optimum productivity and service level goals are maintained at all times. The successful candidate will maintain an excellent working relationship with clients while continuously striving to improve the level of overall service provided.

Responsibilities

DUTIES AND RESPONSIBILITIES:

• Manage, lead and inspire the team to ensure everyone regularly meet/exceed targets
• Develop all Operations Managers to ensure top performance
• Monitor all staff to assess developmental needs to improve performance
• Day to day management of account and r...