Senior Problem Manager (Hybrid)

Role Overview

Broadridge is looking for a Senior Problem Manager that will ensures production incidents and problem investigation reports (PIRs) are thoroughly reviewed, accurately documented, and lead to meaningful preventive actions. This role focuses on analysis, documentation, coordination, and communication — not on technical troubleshooting. You’ll partner with cross‑functional technology and business teams to improve the quality and timeliness of root cause analysis (RCA) deliverables and enhance how incidents are managed across the organization. This position is ideal for someone who enjoys identifying patterns, summarizing findings, and bringing structure to complex information. A background in IT support, operations, or service delivery (BPO, call center, or incident coordination) is valuable, though deep technical expertise is not required.

Responsibilities

• Review incident and problem report to ensure clarity, accuracy, and completeness. <...