Senior Process Writer / Team Lead

Whitehall Bradford Management Consulting Inc.

Hybrid - Manila 5-10 Yrs Exp Bachelor Contract

Job Description

Engagement:Project-Based / Consulting

Whitehall is seeking a Team Lead to drive process documentation and service management deliverables within an enterprise environment. This role will lead a small team of analysts and writers, ensuring consistency, quality, and timely delivery of outputs aligned with client expectations.

The position requires a hands‑on leader who can balance team coordination, stakeholder engagement, and direct contribution to key deliverables.

Role Overview

The Team Lead will oversee end‑to‑end documentation activities across multiple service areas, while serving as the primary point of contact for the client’s service management function. The role involves both leadership and execution—guiding the team while directly contributing to the development of process artifacts and documentation outp...