Senior Quality Analyst

We are looking for Quality Analyst professionals with 2 year of experience specializing in auditing calls/ CHATs and sharing feedback.

Job Description:

• Analyze and verify customer accounts as per available data
• Monitor calls on client provided guidelines
• Provide feedback to front line agents to prevent errors from occurring in the future
• Technical troubleshoot knowledge related to customer’s services issue
• Serve as a subject matter expert on client’s business rules, customer interaction policies and support tools

Basic Requirements:

• Good communication and interpersonal skills – verbal and written (fluency in English and comprehension ability)
• Strong team player who exhibits patience as well as the ability to help team members
• Must be reliable in terms of attendance
• Professional behavior, appearance, and communication sk...