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Senior Quality Associate

Confidential

Chennai, Tamil Nadu, India Full time June 02, 2026
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Opportunity Description

The Quality team collaborates closely with Operations, Product, and Client Services to ensure scalable, high-quality execution across workflows. The focus is on defect reduction, process optimization, and continuous improvement, particularly within revenue cycle and operational processes.

Key Responsibilities

Quality Assurance & Audits

  • Conduct end-to-end quality audits across multiple workflows and processes
  • Perform deep-dive quality analysis to identify trends, risks, and improvement areas
  • Ensure adherence to defined quality standards and SOPs
  • Root Cause Analysis & Problem Solving

  • Identify systemic quality issues across user, process, and system levels
  • Perform advanced root cause analysis (RCA) using structured methodologies
  • Recommend actionable solutions to elimi...
  • Full time Business Operations Specialists

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