Opportunity Description
Senior Quality Manager (e-Commerce Social Media Account)
Dencom Consultancy and Manpower Services
On-site - Mandaluyong 5-10 Yrs Exp Diploma Full-time
Job Description
The Senior Quality Manager is responsible for leading the overall quality strategy and performance for an e-commerce and social media account. This role oversees quality teams, ensures compliance with client and internal standards, drives continuous improvement initiatives, and partners with operations and stakeholders to enhance customer experience and business outcomes.
Employee Recognition and Rewards
Commission, Performance Bonus
Government Mandated Benefits
Paid Holidays
Open Workspace
Professional Development
Job Training
Key Responsibilities
- Lead and manage the Quality Assurance function for the assigned account, ensuring alignment with client KPIs and service-level agreements.
- D...
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