Senior Service Accounts Coordinator

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as a Senior Service Accounts Coordinator.

We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members.

Location: Gainesville, VA (hybrid) or US Remote

As a Senior Service Accounts Coordinator, you will serve as a dedicated point of contact for corporate customers regarding escalations, service estimates, and periodic client summaries to manage the customer’s experience with Vector Security Networks. Facilitate customer reporting, participate in customer meetings and QBRs, identify and implement efficiencies across the Service Department as needed. Monitor workflow of open work orders and data processing cases and ensure Service Level Agreem...