Senior Service Delivery Lead - Client Outcomes & SLA Expert

TEKsystems is seeking a Service Delivery Manager in Metro Manila to lead multiple projects and manage customer expectations. You will be responsible for service delivery, client outcomes, and collaboration with cross-functional teams.

The ideal candidate has over 7 years in IT/professional services, 5+ years in IT service management, and excellent leadership skills. The role includes client management, service quality monitoring, and continuous improvement initiatives.