Senior Service Delivery Manager — Mini-COO for Client Ops

A leading BPO and Transformation Services company in the Philippines is seeking a Service Delivery Manager to oversee client operations. This critical role involves ensuring the delivery of key performance indicators, managing client relationships, and leading teams across multiple lines of business. Ideal candidates will have over 7 years of experience in BPO operations, strong governance skills, and a capability to stabilize and scale teams. The position offers a competitive salary, performance incentives, and growth opportunities.
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