Senior Service Desk Analyst III - Epic & ITIL Expert

A leading IT services firm in Manila is looking for a Service Desk Analyst III. In this role, you will provide level 3 support to customer service agents and end users, ensuring high-quality service and managing escalations. Ideal candidates should possess 3-7 years of experience in IT, a Bachelor's degree in a relevant field, and excellent communication and analytical skills. This full-time position emphasizes teamwork and independent problem-solving to enhance customer satisfaction.
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