Opportunity Description
Software Guidance & Assistance, Inc., (SGA), is searching for a Senior Software Engineer for a contract assignment with one of our premier SaaS clients in San Jose, CA.
We are hiring a Senior Software Engineer to build and own automation that scales our support experience - turning Slack/office-hours requests into high-quality, actionable tickets and faster resolutions. You will be a hands-on builder who ships production systems end-to-end and partners closely with stakeholders to drive adoption and measurable outcomes.
Responsibilities:
We are hiring a Senior Software Engineer to build and own automation that scales our support experience - turning Slack/office-hours requests into high-quality, actionable tickets and faster resolutions. You will be a hands-on builder who ships production systems end-to-end and partners closely with stakeholders to drive adoption and measurable outcomes.
Responsibilities:
- Build and maintain support automation services and integrations (e.g., Slack Jira intake, enrichment, routing, lifecycle sync).
- Implement agentic workflows to automate triage, context collection, summarization, and next-step recommendations using tool-calling/orchestration...
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