Senior Systems Support Engineer

What you will do

• Own production support for core platform integrations.
• Monitor, triage, and resolve production issues across airline distribution, travel commerce, and integration services, ensuring minimal disruption to live operations.
• Act as the technical interface for external systems.
• Support and troubleshoot integrations with third‑party platforms, partner APIs, and internal services, coordinating effectively with external vendors and internal engineering teams.
• Investigate and resolve complex system issues, performing deep technical analysis of API failures, data inconsistencies, latency issues, and integration errors across distributed systems.
• Support onboarding and operational readiness by assisting with onboarding new partners or agents from a system configuration and integration standpoint, including validation, testing, and go‑live support.
• Contribute to system resilience and improvement by identify...