Opportunity Description
Senior Technical Support Engineer
Vocera is now part of Stryker and is looking for a Senior Technical Support Engineer. In this role, you will be working in a dynamic, fast-paced environment, ensuring Vocera solutions are properly and effectively deployed. You will use your technical expertise to investigate issues, research solutions, craft solutions, and deliver excellent customer service via telephone, e-mail, and the web. Our Global Support Team works together 24x7 to take on technical challenges and provide a positive experience for our customers.
What You Will Do:
You will document and manage customer issues and requests, delivering excellent customer service and managing customer expectations.
Monitor and respond to customer inquiries, coordinate customer communication, assuring timely status updates and issue resolution.
You will collaborate within the company, escalating issues and eng...
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