Senior Technical Support Engineer -IP/MPLS Networking

3 to 6 years of direct technical support experience involving customer interaction, troubleshooting, and deployment of solutions in IP-MPLS networks of varying scales. Expertise in several networking domains including: Routing Protocols: OSPF, ISIS, BGP, MP-BGP, Labeling Protocols: LDP, SR, RSVP, BGP-LU, Traffic Engineering, VPN Technologies: MPLS-TP/IP, L2VPN, L3VPN, E-VPN, and interworking of L2VPN and L3VPN, Layer 2 Switching: subnetting, VLANs, xSTP, VRRP, Protection and Restoration Mechanisms: FRR, Linear Protection, PW-R, LAG/MC-LAG, Timing Synchronization: IEEE 1588v2 PTP, SyncE, Quality of Service (QoS). Any certifications like CCNA, CCNP, JNCIA, or JNCIS-SP added advantage. Hands-on commissioning and diagnostics experience with network vendor products. Familiarity with network monitoring tools such as Wireshark and SolarWinds. Experience with ticketing systems like Salesforce, Oracle, or JIRA Education qualification: B.Tech/B.E