Opportunity Description
Our Client, a Financial company, is looking for a Senior Technical Support for their New York, NY location.
Responsibilities:
Responsibilities:
- Technical Support:
- Respond to and resolve user-reported technical issues via various communication channels, including phone, email or in-person.
- Troubleshoot hardware and software problems on desktops, laptops, mobile devices and other IT equipment.
- Install, configure and maintain operating systems, software applications and peripheral devices.
- User Assistance:
- Provide guidance on how to use software applications, troubleshoot common user errors and offer training and self service tips when possible.
- Ensure a positive customer service experience by addressing user concern and inquiries promptly and professionally.
- Documentation and Knowledge Sharing:
- Create a...
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