Opportunity Description
Our Client, a Financial company, is looking for a Senior Technical Support for their New York, NY location. Responsibilities:
+ Technical Support:
+ Respond to and resolve user-reported technical issues via various communication channels, including phone, email or in-person.
+ Troubleshoot hardware and software problems on desktops, laptops, mobile devices and other IT equipment.
+ Install, configure and maintain operating systems, software applications and peripheral devices.
+ User Assistance:
+ Provide guidance on how to use software applications, troubleshoot common user errors and offer training and self service tips when possible.
+ Ensure a positive customer service experience by addressing user concern and inquiries promptly and professionally.
+ Documentation and Knowledge Sharing:
+ Create and maintain documentation for IT procedures, troubleshooting guides and knowledge base articl...
+ Technical Support:
+ Respond to and resolve user-reported technical issues via various communication channels, including phone, email or in-person.
+ Troubleshoot hardware and software problems on desktops, laptops, mobile devices and other IT equipment.
+ Install, configure and maintain operating systems, software applications and peripheral devices.
+ User Assistance:
+ Provide guidance on how to use software applications, troubleshoot common user errors and offer training and self service tips when possible.
+ Ensure a positive customer service experience by addressing user concern and inquiries promptly and professionally.
+ Documentation and Knowledge Sharing:
+ Create and maintain documentation for IT procedures, troubleshooting guides and knowledge base articl...
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