Senior Telephony & Contact Center Engineer

Tenerity in the Philippines is seeking a Senior Telecom Analyst to maintain and enhance their Contact Center omni-channel platforms, contributing to the overall customer experience.

The ideal candidate will have over 7 years in telecom engineering, strong expertise in Freshworks FreshDesk, and NICE InContact CXone administration. Responsibilities include system maintenance, call flow design, and collaboration with cross-functional teams.

Position offers a dynamic environment with opportunities for impacting business operations and improving telecom services.