SENIOR TRAINER ( BFSI)

Job Title

Trainer/Senior Trainer Credit Card Operations

Job Details

• LOB: Banking, Financial Services, and Insurance (BFSI)
• Account: Financial/ Credit Card
• Location: On-site in Taguig
• Work Timing: Shifting
• Salary: 33,000 - 38,000 basic / 2,000 allowance
• Target start date: Immediately/Asap

Role Overview

The Senior Trainer BFSI is responsible for designing and delivering training programs for banking, financial services, and insurance processes. The role focuses on onboarding, upskilling, and continuous learning to ensure agents meet quality, compliance, and performance standards. Key responsibilities include conducting process and product training, evaluating training effectiveness, coaching agents, and collaborating with operations and quality teams to improve overall performance.

Responsibilities

• Conduct process and product training
• Evalu...