Senior UX Designer, Amazon Delivery Customer Experience

Can you empathize with moments of hesitation when trying to choose between delivery options, wondering if you're making the right decisions to get the most convenience? Amazon Delivery’s Customer Experiences team (ADX CX) is seeking our next Senior UX Designer to make these problems of the past and pioneer the future of our delivery choice experiences. In this role, you'll help re-imagine how millions of customers understand and select the best delivery option to suit their unique needs. Working directly with senior leaders and multi-disciplinary teams across partner organizations, you'll uncover insights that bridge the gap between customer needs and delivery capabilities, creating experiences that naturally guide people to their best choice. Your vision will simplify complex logistics into clear, meaningful options, crafting interfaces that make these into moments of customer delight and confidence.

Key job responsibilities
As a key driver in designing solutions and up-l...