Senior WMS Support Analyst

What will you do:

• Deliver high-quality technical support for Warehouse Management Systems (WMS), resolving complex issues for internal and external stakeholders.
• Act as a technical liaison between support, development, and operations teams to ensure timely and effective issue resolution.
• Provide subject matter expertise on WMS functionality and integrations.
• Document case interactions and maintain accurate records in support tools.
• Communicate case status and updates to customers and management.
• Analyze and triage customer issues, performing technical research, and collaborating with cross-functional teams.
• Contribute to continuous improvement initiatives for WMS operations and support processes.
• Other job duties as assigned.