Senior Workforce Management Leader | Real-Time Forecasting

A leading workforce management service provider in the Philippines seeks a Workforce Management Manager with over 5 years of experience in the field. The role involves tracking, forecasting, and analyzing call volumes and managing large teams. Proficiency in AVAYA CMS and strong analytical skills are essential. Candidates must be amenable to travel between offices and possess strong command of English communication. The position requires flexibility to work graveyard shifts.
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