Senior Yardi Application Support Analyst

Essential Functions:

As a Yardi Senior Analyst, you will serve as a bridge between operations and technology, helping teams get the most out of our Yardi platform. You will:

• Own L3 and L4 escalated support cases, delivering timely and strategic resolutions
• Lead advanced troubleshooting and root-cause analysis for Yardi Voyager 8, CRM IQ, SiteManager, RentCafe, and related modules
• Analyze and document user needs to recommend configuration changes or enhancements
• Collaborate with internal and external partners to ensure successful implementation of enhancements and integrations
• Test new features, assist in implementations, and support training efforts
• Escalate critical issues with well-documented context and analysis
• Develop and maintain documentation, including best practices, training material...