SERVICE ADVISOR

Job Summary:

The Service Advisor acts as the primary liaison between customers and the service department, ensuring a smooth and efficient service experience. This role requires strong communication and organizational skills to assist customers in diagnosing automotive issues, recommending necessary services, and ensuring customer satisfaction. The Service Advisor plays a key role in maintaining Toyota Iligan's high standards of service excellence while fostering positive relationships with clients.

Key Responsibilities:

• Greet customers warmly and assist them with their service inquiries.
• Listen carefully to customer concerns and accurately document issues for vehicle diagnosis.
• Provide professional advice and recommend appropriate maintenance and repair services.
• Schedule service appointments and coordinate with the service team for timely vehicle servicing.
• Communicate customer con...