Service Advisor

The Service Advisor serves as the main liaison between customers and the service department.

Key Responsibilities

• Greet customers warmly and listen attentively to their vehicle concerns and service needs.
• Document customer complaints, vehicle issues, and requested services clearly and accurately on job orders.
• Provide service recommendations, explain technical details in layman’s terms, and obtain customer approvals for work to be done.
• Coordinate with Service Admins to ensure accurate diagnostics and efficient repair processes.
• Communicate repair status, cost estimates, and completion times to customers regularly.
• Review completed work orders with customers, ensuring they understand the services performed and associated costs.
• Handle customer complaints or concerns in a professional and solution-oriented manner.
• Promote and upsell additional services, preventive maintenance, and promotions when a...