Service Assurance Manager

Service Assurance ManagerSkip to main content#Service Assurance Manager page is loaded## Service Assurance ManagerApplylocations: 14F Valero Teleparktime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.## **Job Description**E2E manager for service assurance of Mobile Data Services**DUTIES AND RESPONSIBILITIES:****Business Interface for Service Management*** SPOC for Enterprise Business, Consumer Mobile Business, ProdMan and OSMCE teams to escalate service issues and complaints* Regular updates to Business on service performance and customer experience, key initiatives and incidents affecting service level**Service Quality Management*** Create, Own, and Manage Enterprise and International Service Performance Dashboard.* Analyze cause of breaches in service qua...