Service Center Manager

We are looking for Service Center Manager for one of the market leaders in kitchen appliances across the UAE.

The Service Center Manager will be responsible for overseeing all aspects of the aftersales function including customer service technical operations spare parts and AMC growth. This role is critical to increasing the profitability and revenue of the business while ensuring exceptional customer satisfaction.

Responsibilities

Strategic & Business Development

• Develop and implement strategies to grow aftersales revenue including Annual Maintenance Contracts (AMCs) spare parts and paid service jobs.
• Drive business development initiatives with developers FM companies and corporate clients to secure long-term service agreements.
• Design and execute growth plans that directly impact the service center P&L.

Operations Management

• Oversee daily service operations to ensure ef...