Service Center Manager

Job Description :

Report to: Area Manager

Manage Service Center activities in HCM Branch including:
• Maintain efficient and professional daily performance of both staff members and operational systems including Call Center, Immediate SA counters, After sales service & Warehouse
• Based on Branch sales target, build short-term and long-term plans for Service Center including: staff resource, staff training, functioning procedure improvement, branch decoration, securities, uniforms, music, etc.
• Responsible for safe, efficient and tidy warehousing of products, ensure accurate stock in & out with lowest stock variance.
• Coordinate with other departments for best possible co-operation and utilisation of resources
• Ensure well-functioned administrative procedures in the Department, including correct and timely reporting
• Ensure highest level of customer service in terms of customer satisfaction, staff productiv...