Service Controller

The successful candidate will be responsible for

• Providing internal and external customers with an excellent customer service experience
• The efficient and effective logging of customer queries and resolutions thereof

Duties

• Follow company  procedure, processes and policies
• Telephonic first line support (polite, professional and clear)
• Logging maintenance calls as per SLAs signed
• Logging loan / temps / swaps and assigning stock thereof correctly
• Monitoring, quoting and facilitating software renewals
• Ensure all client information is correct prior to logging a call
• Generating quotes in line with approved pricing
• Responding to emails in stipulated time frame and according to Daisy policies
• Holding other departments accountable for queries that you have sent to them on behalf of customers (e.g.: billing / settlement / contract queries)...