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Service Delivery Analyst

Markerstudy Group

Peterborough, England, United Kingdom Full-time · Permanent June 05, 2026
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Opportunity Description

Service Delivery Analyst

Fantastic opportunity to join a well established team within a vibrant, growing business.

This is a hybrid position that can be based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells.

Role Purpose:

  • Supporting Service Operations and the wider business through the management of Service Delivery processes.
  • Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process.
  • Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service levels to customers. 
  • Provide expertise in technical and operational processes and practices.
  • Key Accountabilities and Responsibilities:

  • Support the Major Incident Management and Problem Management...
  • Full-time · Permanent Operations Specialties Managers

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