Service Delivery Director (SDD)

The Service Delivery Manager is a pivotal role responsible for the profitability and overall success of engagements within the organization. This position focuses on managing service delivery excellence, driving process improvements, and ensuring customer satisfaction while implementing strategic initiatives aimed at optimizing profit margins. The role requires strong leadership skills to engage and develop teams, ensuring alignment with the organization's objectives and fostering a culture of continuous improvement.

Key Responsibilities

• Lead Process Improvement Initiatives by implementing Automation and Lean IT Methodologies, driving compliance and reducing human error in service delivery.
• Strategize and oversee program and delivery management to ensure all deliverables align with profitability targets and contractual obligations.
• Mentor and develop team members, fostering engagement and retention through tailored professional developm...