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Service Delivery Manager

Elevation Recruitment Group

Aberdeen, Scotland, United Kingdom Permanent June 04, 2026
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Opportunity Description

Service Delivery Manager
Aberdeen
£50,000 - £55,000

Elevation Recruitment Group are supporting a key client of ours looking to hire a Service Delivery Manager, based in Aberdeen.

This is an exciting opportunity to lead and develop a team of engineers ensuring 1st class support to their customers 24/7.

Key Responsibilities: 

  • Lead, mentor, and develop the service delivery team, fostering a culture of excellence and continuous improvement
  • Develop and maintain customer support policies and procedures
  •  Ensure that the necessary cover and working arrangements are available to customer requirements for 24/7 support and ensure that service delivery performance measurements such as SLAs and KPIs are met.
  • Report on service level performance and identify areas for improvement
  • Manage and maintain the call handling and ticketing processes 
  • Work closely with the Senior Leadership te...
    • Permanent Operations Specialties Managers

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    Opportunity Details

    Location Aberdeen, Scotland
    Country United Kingdom
    Type Permanent
    Category Operations Specialties Managers
    Posted June 04, 2026
    Deadline July 14, 2026

    About Elevation Recruitment Group

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    Elevation Recruitment Group

    Aberdeen, United Kingdom

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