Service Delivery Manager (BGC, Taguig) | Onsite

Work Setup: 100% onsite

Location: BGC Taguig

Schedule: 6am-3pm

NON-NEGOTIABLE REQUIREMENTS

• At least 3 years leadership experience
• Very good communication skills
• Very good leadership skills
• Very good technical knowledge
• Must have experience with B2B Service Delivery Management, Telco account

Responsibilities

• Leadership & People Management
• Team Leadership: Leading and managing teams responsible for both fixed and mobile
  services.
• Performance Oversight: Setting KPIs (Key Performance Indicators), monitoring
  performance, and conducting regular 1:1s, performance reviews, and succession
  planning.
• Operational Execution & Risk Management
• End-to-End Fulfillment: Overseeing the order fulfillment process for both fixed
  services and mobile transitions, ensuring timely delivery according to contractual SLAs...