Service Delivery Manager Cloud

About Our Client

The hiring organisation is a well-established, large organisation in the FMCG sector, with a strong presence in the Cosmetics industry. The company is known for leveraging advanced technologies to enhance its operations and service delivery.

Job Description

MAIN RESPONSIBILITIES

* Oversee the end-to-end delivery, ensuring alignment with business objectives and regulatory requirements.

* Act as the primary point of con tact for Cloud & Managed Apps domain, managing both internal teams an d external partners/vendors.

* Monitor and report on service performance, ensuring agreed-upon KPIs and SLAs are met or exceeded.

* Man age Incident resolution with relevant technical teams, make sure root cause analysis are shared on time

* Manage stakeholder communication, expectations, and satisf...