Service Delivery Manager — Ops, Quality & Client Excellence

A leading service management company in the Philippines is seeking an experienced Operations Manager to oversee teams ranging from 65 to 80 members. In this role, you will ensure service excellence across various accounts, monitor KPIs, conduct performance reviews, and lead training sessions. Ideal candidates will have 2-3 years of experience in operations management, particularly in customer service or e-commerce sectors. Strong proficiency in quality methodologies and project management is required.
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