Service Delivery Manager

Petaling Jaya, Malaysia | Posted on 02/03/2026

• Developing a deep and thorough understanding of projects to gain insights into the scope ofdelivery, and to be responsible for end-to-end management of projects.
  
• Ensuring that systems, procedures and methodologies are in place to meet required qualitystandards and service level agreements.
  
• Taking ownership of critical incidents, coordinating with resolution parties, and establishingeffective communication between stakeholders and post-incident reviews.
  
• Taking accountability for service delivery performance, meeting customer expectations anddriving future demand.
  
• Recommending methods of improvement and seeing that actions are planned andimplemented on time for service delivery improvements.
  
• Providing accurate and regular reports to the management on performance of the servicedelivery and on-going projects.
  
• Leading a software engineering team, including st...